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Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions. Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.. Group Portion For this portion, you will complete the following: Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
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